FAQ

How are orders delivered?

We deliver all orders via Post or Matkahuolto or, if desired, to your doorstep.

Can I make changes to an order or delete my order?

Unfortunately, once you place an order, you will no longer be able to make changes or cancel yourself. However, you have a 30-day customer return policy. You can find everything you need for a refund on our Exchange and Return page.

However, by contacting our customer service as soon as possible, we will be able to take any action you require, such as: failing to deliver a particular product, resizing or canceling your order if necessary.

How fast do I get the products I order?

We always strive to ship products as quickly as possible. ”In stock” items are shipped in 1-4 business days. Some products have an exceptional delivery time, which is mentioned on the product card. For order products that are ordered separately from the supplier, the delivery time is approximately one week.

Can I pick up my order?

Yes. Orders can be picked up from:
Karhumäentie 3
01530
Vantaa

Pick-up location is Egadgets Group office space at Karhumäentie 3, 01530 Vantaa. Open weekdays 8am – 3pm. If someone else is picking up the product, please let us know in advance. Office space is only a pick-up point and therefore cannot be used to pay for orders.

Phone: +358 452509040 Email: [email protected]

Usein kysyttyä

How do I contact customer service?

You will be contacted by email.

So all the e-commerce issues are handled at [email protected] We will always try to reply to your message as soon as possible.

Is it safe to order?

Ordering is safe. We use a secure, encrypted, and certified HTTPS connection and therefore your information is not accessible to third parties.

When will I receive an invoice for my order?

An invoice will be sent to your email after your order has been delivered.

Sometimes, an invoice may accidentally be filtered out as spam, so check your spam folder. If no invoice is found, please contact our customer service
[email protected]

Can I order as a business? Can I get a discount if I order a lot of products?

You can also order as a company. Select ”COMPANY” in the shopping cart and follow the instructions to continue ordering. Companies can also pay by invoice. If you would like an offer for a larger product quantity, we will be happy to do so. Then send a request for quotation to: [email protected]

I am not satisfied with the product or it does not meet my expectations, can I return it?

Returns are allowed, subject to the terms of the return. You can find everything you need for a refund on our Exchange and Return page.

Is returns cost fee?

Return shipping is not free. The customer pays for the return of the order they cancel and ensures that everything
who comes with it is also back when you send it.